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Job Description:

Investigative Analyst Trainee (Customer Service)

Unlock and develop your research, investigative, analytical, legal, and writing skills in a fast-paced and growing company. Become part of our small group dynamic, with the opportunity to take on significant research and investigative responsibilities that will result in producing high-quality, thorough & accurate investigative reports for a large municipal government agency.

Desired Qualities for the Investigative Analyst Trainee (Customer Service)

Problem Solver: develop and analyze potential solutions or improvements using rational and logical processes or innovations and creative approaches when needed.

Analytical Judgment: Make decisions that consider relevant facts and information, even when information received is impartial, complex or incomplete.

Customer Service: Maintain confidentiality and ability to demonstrate a pleasant demeanor on the telephone and in person.

Communication Skills: Ability to communicate needs and ideas to field investigators and company staff.

Technical Savviness: Ability to quickly adapt and learn new proprietary reporting and case management programs. Operating knowledge of and experience with Google Suite of applications including Gmail, Google Docs and Forms. Microsoft Office Suite, including Word, Excel, PowerPoint. Usage of telephones, copier, printers, intranet and Internet.

Works Well Under Pressure: adhere to strict deadlines.

Accountable: Ability to be accountable to your team, clients and your applicants.

Responsibilities of the Investigative Analyst Trainee (Customer Service)

Perform impartial fact-based pre-employment investigations.

Review municipal government agency applications and identify important information.

Identify missing information and discrepancies in order to develop a strategy to obtain clear and concise information.

Conduct criminal checks, civil lawsuit checks through our public records access.

Prepares lists to organize flow of background checks.

Edit reports for grammar and content to ensure high quality in the end product.

Maintain consistent communication with every part of the team using email, phone, and in person meetings.

Conduct heavy investigative research on the internet and through various phone contacts. • Gathers, organizes and evaluates information from the various sources used in order to prepare the final pre-employment background investigation report.

Be available from 8 AM-5 PM as well as over-time and weekends as needed.

Qualifications for the Investigative Analyst Trainee (Customer Service)

Exceptional organizational skills with the ability to PRIORITIZE while meeting crucial deadlines.

Strong ability to multi-task.

Comfortable on phone in asking difficult and/or sensitive personal questions.

Excellent communication skills to articulate instructional and confidential requests to staff and subjects.

Strong reasoning and critical listening skills.

Must be detail oriented.

College Degree preferred in one of the following majors included but not limited to: Humanities, Criminal Justice, Law, Political Science, Public Administration.

Editing grammar, content, and thoroughness.

Experience writing extensive research reports.

1-year minimum experience in an office environment preferred.

Must be able to Pass Security Clearance to obtain a Permanent Employee Registration Card (PERC) or already have one as well as drug test.

Proficiency with MS Office and Google Applications (Docs, Gmail, Spreadsheets).

Ability to self-supervise, take initiative, and contribute to group dynamics.

Equal Opportunity Employer

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