Customer Service

  • Job ID:

    1406

  • Pay rate range:

    $16/hr - $20/hr

  • City:

    Racine

  • State:

    Wisconsin

  • Duration:

    07/15/2018 - 01/15/2019

  • Job Type:

    Contract

  • Job Description:

    Customer Experience Agent 

    • Shift: 8:30AM-5:00PM = primary working hours. Adjustable based on staffing needs. 

    • Hours: 6-8 hours a day, hours will vary depending on project needs, candidates must be willing to work a varying schedule, no guarantee of total hours per week. 

    Job Description: 

    As the Customer Experience Agent, you will support all Brands by interacting with our clients customers, prospects, and dealers while on the phone. You will be obtaining feedback from these groups which provide actionable results to the sales, marketing, quality and service groups. 


    Essential Responsibilities: 

    • Interact with customers, prospects and dealers via phone to obtain required set of information needed by program 

    • Accurately and efficiently record feedback systematically 

    • Maintain a friendly and professional attitude while working with all parties 

    Required Qualifications 

    • Strong keyboarding skills with demonstrated ability to transfer data within multiple windows and mainframe applications 

    • 2+ years with customer service/call center experience 

    • Excellent Communication skills (written and verbal) 

    • Proficiency in Microsoft Office Suite 

    Preferred Qualifications:

    • 4+ years of call center experience 

    • Construction and Agriculture equipment knowledge 

    Competencies 

    • Intellectual – Information Seeker, Listener, Organized 

    • Interpersonal – Adaptable, Personable, Assertive 

    • Motivation – Ambitious, Enthusiastic, Hard-working

    #PCAD

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