Customer Service

  • Job ID:

    1673

  • Pay rate range:

    $16/hr - $18/hr

  • City:

    Racine

  • State:

    Wisconsin

  • Duration:

    02/03/2019 - 08/03/2019

  • Job Type:

    Contract

  • Job Description:

    Pay: $16-18 per hour 

    Duration: 6+months

    A Fortune 500 company is seeking a Customer Service Analyst (Customer Experience Agent) for a 6+month project.


    Job Description: 


    As the Customer Experience Agent, you will support all brands by interacting with company's customers, prospects, and dealers while on the phone. You will be obtaining feedback from these groups which will provide actionable results to the sales, marketing, quality and service groups. 


    Essential Responsibilities: 


    Interact with customers, prospects and dealers via phone to obtain required set of information needed by program 


    Accurately and efficiently record feedback systematically 


    Maintain a friendly and professional attitude while working with all parties 


    Required Qualifications 

    • Strong keyboarding skills (35 WPM) with demonstrated ability to transfer data within multiple windows and mainframe applications 

    • 2+ years with customer service/call center experience 

    • Excellent communication skills (written and verbal) 

    • Proficiency in Microsoft Office suite 

    • 50+ WPM typing speed

    #PCO #Industrial Automation  

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