Customer Service

  • Job ID:

    1785

  • Pay rate range:

    $17/hr - $19/hr

  • City:

    Racine

  • State:

    Wisconsin

  • Duration:

    04/21/2019 - 10/21/2019

  • Job Type:

    Contract

  • Job Description:

    Our client is a Fortune 500, 30 Billion Dollar global manufacturer located in Racine. They are looking for a Dealer Resolution Representative to start immediately through October.

    • Must pass a typing test! 

    • Pay rate: $17-19/hr, DOE 

    • Start: ASAP 

    • End: October 2019

    • Shift: 1st shift 

    • Hours: 8-4:30pm. May require some OT when needed. 

    Description:

    As the Dealer Resolution Representative, you will research and respond to dealer inquiries by obtaining promise ship dates on open material orders, providing promise ship dates to customers on emergency backorders, and quoting freight charges. 


    The Dealer Resolution Representative is an empowered and vital direct link between multiple essential stakeholders (including dealers, vendors, field personnel, as well as manufacturing, logistics, and engineering staff) to rapidly resolve part availability needs and orchestrate critical shipments to enhance company image, competitive advantage, customer and dealer satisfaction, equipment uptime, as well as cultivate dealer service capability. 


    Duties and responsibilities 

    • Negotiate orders, coordinate shipments, and oversee related activities of third-party vendors to ensure part orders flow effectively through systems and processes in accordance with our organization's customer service standards with the goal of reducing customers machine downtime. 

    • Navigating through multiple software platforms and prioritizing daily responsibilities and job goals 

    • Provide problem resolution to the dealer in a clear, precise and empathetic manner.

    • Ensure all inquiries and responses meet or exceed standards to maximize dealer satisfaction. 

    • Understanding traffic transportation rules and regulations such as carriers, weight constraints, and shipping charges 

    • Understanding and striving to meet or exceed contact center metrics while providing excellent, consistent, ‘world-class’ customer service. 

    Required 

    • A bachelor’s degree preferred

    • Must have at least 3 years Customer Service experience 

    • Looking for Customer Service Professionals

    • Contact Center/Call Center/Customer Service 

    • Sales 

    • Business Administration 

    • Logistics 

    • Minimum typing skill of 35 wpm 

    • Microsoft office suite knowledge/experience 

    • Must be computer savvy

    Preferred 

    • Construction and Agricultural product knowledge 

    • Must be customer oriented and demonstrate strong customer service ethics 

    • Demonstrates strong work ethics, and time management skills 

    • Detail Oriented with the ability to adapt to changing work priority 

    • Solid verbal and written communication skills 

    • Operates well in a team environment as well as a strong, self-motivated, individual contributor 

    • Provide timely and accurate responses to the Dealer organization ensuring satisfaction to the extent that it meets or exceeds the customers need. 

    • Empowered to make goodwill decisions to support the dealer and to drive the pursuit of a critical part to a critical level. 

    #PCO #Manufacturing #CustomerService

Apply to Job

Add Performance Rater (for Prior Role)

CONTRACTORS

Find Exclusive Contracting Opportunities

Download our app to build and sustain a viable contracting career. Share your phone number to receive the download link.

  • +1

© 2024 PeopleCaddie. All rights reserved.

Contractor Sign Up

Already have an account? Sign In

Log In

Create Account
Forgot Password?

Request a client demo

PeopleCaddi Logo
Hi, .

Create a password to view invite-only contractor profiles and send interview requests

By clicking Join Now, you agree to PeopleCaddie’s Terms of Use and Privacy Policy.

Already have a PeopleCaddie account? Sign in

PeopleCaddie ©2024

Client Registration Request

Already have an account? Sign In

Thank you for registering
with PeopleCaddie!

An activation email has been sent to your email address containing your temporary password and a convenient link to PeopleCaddie’s Client Portal. Just log in and begin creating job orders!

Thank you for registering.

Start by filling out your profile.

Forgot Password?

Enter your E-Mail to help us identify you.