Client Relations Manager

  • Job ID:

    2273

  • Pay rate range:

    $16/hr - $18/hr

  • City:

    Racine

  • State:

    Wisconsin

  • Duration:

    02/09/2020 - 08/09/2020

  • Job Type:

    Contract

  • Job Description:

    Manager Customer Support

    A multi-billion Fortune 500 Global Manufacturing company is looking for a Manager Customer Support:

    Customer Experience Agent

    Hours: 6-8+ hours a day, hours will vary depending on project needs, candidates must be willing to work a varying schedule, no guarantee of total hours per week.


    50+ WPM typing speed


    2+ years with call center experience


    Construction and Agriculture equipment knowledge


    Job Description:


    As the Customer Experience Agent, you will support all brands by interacting with company customers, prospects, and dealers while on the phone. You will be obtaining feedback from these groups which will provide actionable results to the sales, marketing, quality and service groups.


    Essential Responsibilities:


    Interact with customers, prospects, and dealers via phone to obtain the required set of information needed by the program


    Accurately and efficiently record feedback


    Maintain a friendly and professional attitude while working with all parties

    Manage data entry activities for our Customer Database solution


    Investigate customer data for accuracy and provide cleansing activities where inaccuracies are found.


    Proficiency in Microsoft Office suite (Excel, Word, Powerpoint)

    #PCO              # IndustrialAutomation

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