Basic Function: Provide IT Services support, guidance and vendor management for Fargo plant in support of CE and AG manufacturing operations.
Representative Activities: Manage the delivery and support of effective I.S. products and services to users at a industrial site who use Company system and application services. Align with key business leaders to facilitate communications between I.S. and the business community. Manage the processes for a team at an industrial location to ensure that all I.S. products and services meet or exceed committed service level agreements and customer expectations. Manage the prioritization of local requests for I.S. products and services and ensure the delivery is executed in a reliable, responsive, cost effective and secure manner. Lead the local IS Customer Services group and strive to reduce the overall costs and complexity at the location. Fully support the decisions of the IS management team to ensure all I.S. products and services are effectively provided to Company
Position Dimensions: Managing service providers to ensure timely and quality support of PC hardware/software, ensure network stability and functionality, monitor local server support and upgrades and generally ensure the overall stability of the technical infrastructure supporting the plant and other local business units. Work with I.S. teams in continually reviewing and improving processes. Typical Decisions Made: Review and approve IT service requests from plant staff, including project and purchasing requests. Monitor and enforce Vendor SLA’s and onsite vendor support.
The ideal candidate will possess the following talents:
- Strong communication skills
- Microsoft Office (excel, PowerPoint, access)
- Basic understanding of Networks, servers, and Computer configuration
- Strong organizational skills
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