Desktop Support Analyst

  • Job ID:

  • Pay rate range:

    $20 - $24
  • City:

  • State:

  • Duration:

    03/04/2019 - 09/04/2019
  • Job Type:

    Contract to Hire
  • Job Description

    ICT Site Leader 

    • Start: Looking to start first part of March
    • End: Temp-to-Hire 
    • Pay: $20 to $24.00 per hour 
    • Interviews: Phone interview then in person interview. looking for local candidates must be able to work onsite at Racine location and travel to the other Racine Corporate locations 

    Job Description: 

    • Provide IT Services support, guidance and vendor management for Racine Corporate locations (at times needing to go to other Racine locations). 
    • Fully own and manage the ICT Services for Racine Corporate user population.
    • Provide expertise and direction on the following areas: Desktop Support, File and Print, Networking, Telecommunications, Application access, PC Refresh and Asset Management 


    • Manage Deskside Services at Racine Corporate engaging other ICT teams to deliver ICT solutions and resolve customer problems 
    • Align with key business leaders to facilitate communications between I.S. and the business community 
    • Hardware/software purchases and interaction with local technicians 
    • Handle ticket escalations appropriately ensuring VIP Staff is getting the proper level of support 
    • Lead local projects to improve ICT Customer Services delivery for all the users 
    • Hands on PC, Phone (Mobile and Landline) and Mobile device support 
    • Support business on audio and visual technology in conference rooms during meetings and events.
    • Make sure that all the equipment is fully operational and educate users on the technology. 

    Job Requirements:

    • 2 or more years of ICT experience in a variety of ICT Customer Service or Technology Management areas. 
    • Excellent customer service and able to exceed customer expectations working with senior levels of management. 
    • Post-secondary education preferred. 
    • Experience delivering exceptional customer service at a concierge service level 
    • Information Technology certifications and/or technical training 


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