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Desktop Support Analyst

Job ID:
1702
Pay rate range:
$20/hr - $24/hr
City:
Racine
State:
Wisconsin
Duration:
03/03/2019 - 09/03/2019
Job Type:
Contract to Hire
Job Description:
ICT Site Leader
- Start: Looking to start first part of March
- End: Temp-to-Hire
- Pay: $20 to $24.00 per hour
- Interviews: Phone interview then in person interview. looking for local candidates must be able to work onsite at Racine location and travel to the other Racine Corporate locations
Job Description:
- Provide IT Services support, guidance and vendor management for Racine Corporate locations (at times needing to go to other Racine locations).
- Fully own and manage the ICT Services for Racine Corporate user population.
- Provide expertise and direction on the following areas: Desktop Support, File and Print, Networking, Telecommunications, Application access, PC Refresh and Asset Management
Responsibilities:
- Manage Deskside Services at Racine Corporate engaging other ICT teams to deliver ICT solutions and resolve customer problems
- Align with key business leaders to facilitate communications between I.S. and the business community
- Hardware/software purchases and interaction with local technicians
- Handle ticket escalations appropriately ensuring VIP Staff is getting the proper level of support
- Lead local projects to improve ICT Customer Services delivery for all the users
- Hands on PC, Phone (Mobile and Landline) and Mobile device support
- Support business on audio and visual technology in conference rooms during meetings and events.
- Make sure that all the equipment is fully operational and educate users on the technology.
Job Requirements:
- 2 or more years of ICT experience in a variety of ICT Customer Service or Technology Management areas.
- Excellent customer service and able to exceed customer expectations working with senior levels of management.
- Post-secondary education preferred.
- Experience delivering exceptional customer service at a concierge service level
- Information Technology certifications and/or technical training
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