Office Support Supervisor

  • Job ID:

  • Pay rate range:

    $20 - $30
  • City:

  • State:

  • Duration:

    03/18/2019 - 06/18/2019
  • Job Type:

  • Job Description

    Supervisor of Facility Collections needed for a 3+ month contract assignment for our client located in Longmont, Colorado. 

    Job description for the Supervisor of Facility Collections needed:

    Perform duties when necessary and supervise staff responsible for the research, collection and/or resolution of an assigned account portfolio in accordance with PharMerica’s Collections Policy and Procedures and the Consumer Credit Protection Act of 1977.

    • Perform duties when necessary and supervise staff responsible for collection efforts of facility-level accounts for services rendered by PharMerica and the reconciliation of any balance variances.
    • Works with facilities, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.
    • Handles difficult and/or complex accounts by providing direction, suggestions, and resolution to collection staff and responsible parties.
    • Participates in training of collection staff, by sharing content knowledge and job shadowing.
    • Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account and relieve AR in a timely manner.  Productivity records will also be maintained.
    • Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.
    • Works with Facility Collection Manager in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money.
    • Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence.
    • Works with Facility Collections Manager and other members of the management team on special projects as needed.
    • Performs other tasks as assigned.

    Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

    Job requirements for the Supervisor of Facility Collections needed:

    • Associates Degree in Finance, Accounting, Business Administration, Management or related field or Equivalent experience
    • BS/BA Degree in Finance, Accounting, Business Administration, Management or equivalent experience.
    • Minimum 3-5 years billing experience and/or collections experience; Excellent oral and written communication skills; Team leadership skills; must be capable and willing to train and/or mentor others
    • Minimum 2-3 years supervisory experience (healthcare provider preferred). Third Party Billing or collections/billing experience in the healthcare industry; AS400 computer experience
    • Data entry, MS Excel and Word and basic computer knowledge
    • Medical billing and coding, Supervisory Skills
    • Communication, Problem Solving, Detail Orientation, and Teamwork

    #PCO, #Pharma, #FinancialServices



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