Customer Service

  • Job ID:

  • Pay rate range:

    $13 - $14
  • City:

    Long Beach
  • State:

    New York
  • Duration:

    04/01/2019 - 07/01/2019
  • Job Type:

  • Job Description

    Customer Service Representative needed for our client located in Long Beach, NY for a 3-month contract assignment and the days and hours of Monday - Tuesday, Thursday and Friday - 11:00 am - 7:00 pm.  The weekend hours are 9:00 am - 6:00 pm.  Days off will be Wednesday and Sunday. 

    Job description for the Customer Service Representative:

    Coordinates and resolves customer service issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.

    • Answer all incoming calls and make outgoing calls.
    • Take request for refill orders, out on pass, patient discharge orders, and other special deliveries.
    • Be able to use HBS, Docutrack, Pharmacy +, Chem Link, and other prescription tracking software and programs.
    • Be able to clarify information.
    • Obtain patient information for our data base.
    • Be able to know when to give a call to a supervisor.
    • Performs other tasks as assigned.

    Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

    Job requirements for the Customer Service Representative:

    • Associates/Bachelors degree
    • 1+ years in call center/customer service 
    • Previous healthcare/pharmacy experience
    • Inside/Outside sales experience
    • Strong computer skills and data entry skills 
    • Pharmacy Technician Certified 
    • Must have good oral communication skills, attention to detail, and problem solving skills   
    • Leadership/supervisory skills

    #PCO, #Pharma

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