Account Collector

  • Job ID:

  • Pay rate range:

    $14 - $15
  • City:

  • State:

  • Duration:

    04/08/2019 - 08/07/2019
  • Job Type:

  • Job Description

    Four Billing Support Representatives I needed for our client located in Longmont, Colorado for 4 four-month contracts. 

    Job description for the for Billing Support Representative I roles:

    Coordinates and resolves customer service issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.

    • Receives in-bound communications from customers, and/or facility personnel, documenting real-time call in software tracking log, following specific questioning to gather pertinent facts, recording situation electronically, resolving when applicable or forwarding concerns to appropriate functional area for resolution.  Associate will follow-up on all issues and serve as key point of contact between client and PharMerica to ensure customer satisfaction and positive customer outcome.
    • Works with other functional areas to resolve customer problems, documents problems in system database, and notifies appropriate parties of what actions have or need to be taken.
    • Recognizes deviation and irregularities relating to data, processes and system requirements and seeks resolution from originator, supervisor or director.
    •  Perform outbound courtesy calls as designated by the business guidelines.
    •  Achieve Call Center metrics.
    • Maintains the confidentiality of employees and patients/residents demographic and medical information.
    • Maintains work records and area per department requirements.
    • Performs other tasks as assigned.
    • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.  Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Job description for the for Billing Support Representative I roles:

    • High School Diploma
    • Associates Degree
    • 4 years of Call Center Inbound/Outbound Experience
    • Previous healthcare experience
    • Inside/Outside sales expeerience
    • Computer Literacy,  data entry skills, project management skills 
    • Must have good oral  & written communication skills, detail & results orientation, problem solving skills, and team work  


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