Customer Service

  • Job ID:

    1863

  • Pay rate range:

    $16/hr - $19/hr

  • City:

    Racine, WI

  • State:

    Wisconsin

  • Duration:

    06/30/2019 - 12/30/2019

  • Job Type:

    Contract

  • Job Description:

    Customer Experience Agent 


    Job Description: 


    As the Customer Experience Agent, you will support all brands by interacting with Industrial customers, prospects, and dealers while on the phone. You will be obtaining feedback from these groups which will provide actionable results to the sales, marketing, quality and service groups. 


    Essential Responsibilities: 

    Interact with customers, prospects and dealers via phone to obtain required set of information needed by program 


    Accurately and efficiently record feedback systematically 


    Maintain a friendly and professional attitude while working with all parties 


    • Required Qualifications 


    Strong keyboarding skills (35 WPM) with demonstrated ability to transfer data within multiple windows and mainframe applications 


    2+ years with customer service/call center experience 


    Excellent communication skills (written and verbal) 


    Proficiency in Microsoft Office suite 


    • Preferred Qualifications 


    50+ WPM typing speed 


    4+ years with call center experience 

    #PCO

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