Customer Experience Agent
As the Customer Experience Agent, you will support all brands by interacting with Industrial customers, prospects, and dealers while on the phone. You will be obtaining feedback from these groups which will provide actionable results to the sales, marketing, quality and service groups.
Interact with customers, prospects and dealers via phone to obtain required set of information needed by program
Accurately and efficiently record feedback systematically
Maintain a friendly and professional attitude while working with all parties
• Required Qualifications
Strong keyboarding skills (35 WPM) with demonstrated ability to transfer data within multiple windows and mainframe applications
2+ years with customer service/call center experience
Excellent communication skills (written and verbal)
Proficiency in Microsoft Office suite
• Preferred Qualifications
50+ WPM typing speed
4+ years with call center experience
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