Credit Collections Specialist
prefer someone to be Bilingual Spanish & English
4-year Bachelor’s degree OR actively pursuing one
The standard business hours are 8:00am to 5:00pm but must be able to work flexible hours between 7:00am – 9:00am and some Saturdays as business conditions dictate.
Call past due accounts to collect receivables and otherwise resolve delinquent accounts. Collector is expected to make a determined number of Right Party Contacts and average number of outbound collection calls per day.
Analyze information obtained from past due customers and other account information such as equipment values, equity, usage, and income stream to determine the viability of alternative payment arrangements
Utilize all collection tools available (skip tracing, dealer contact, payment schedule changes / due date changes, transfers of equity, wire transfer, payment by phone, agency assignments, call variance, etc.) to resolve past due accounts
Handle incoming calls regarding past due accounts for assistance and information from customers and members of the dealer network to provide excellence in service and improve customer retention. Collector is expected to maintain a targeted daily availability rate for such calls.
Work within the framework of established policies, procedures, and approval authorities to ensure compliance with federal, state, and local requirements as well as the parameters for risk management to minimize loss to company
The qualified candidate will meet one or more of the following requirements:
Bachelor's Degree in Finance, Business Administration or related business field or Actively enrolled and pursuing a bachelor’s degree in Finance, Business Administration or related business field
Competency with Microsoft Windows, Microsoft Word, and Microsoft Excel or equivalent software
Excellent multitasking skills
Excellent verbal and written communication skills
The preferred candidate will meet one or more of the following requirements:
1-5 years of collections, customer service, or sales experience in the financial services or banking industry
Bilingual Spanish & English
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