Telecommunications Specialist

  • Job ID:

  • Pay rate range:

    $50 - $60
  • City:

  • State:

  • Duration:

    09/30/2019 - 12/29/2019
  • Job Type:

  • Job Description

    A Fortune 500 company in Racine is seeking a Part-Time contractor supporting our client's Telecommunication Team.

    Part-Time: 5 hours a day

    Pay: $50 to $60/hr

    Start: Oct 1 (soonest)

    End: Dec 2019

    Need someone that can hit the ground running in more of an administrator role with some technical skills that can help our client with day/day task and processes.

    • Keeping track of invoices

      Order devices via a portal

    • Coordinating ON/Off Boarding orders.
    • Using Service-Now and learn how to book Telepresence meeting online.
    • Some technical skills with Mobile phones.


    • Support ICT related Mobile, Voice, and On/Off-Boarding processes in regards to End-User-Devices.
    • Technical skills within the Mobile-Device and Voice/VoIP environment.
    • Perform administrative duties within ICT that pertain to the delivery and support of ICT products and services, including Telepresence booking and invoicing.
    • Skilled in using different Portal software (Service-Now; Verizon VEC; Etc.) for customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Processing orders, forms, applications, and requests.
    • Communicating and coordinating with colleagues as necessary.

    Customer Service Representative Requirements:

    • High school diploma, general education degree or equivalent.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers and Software Portal application.
    • Experience working within an IT Telecommunication operational environment.


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