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Applications Development Manager

Job ID:
1731
Pay rate range:
$55/hr - $60/hr
City:
Philadelphia
State:
Pennsylvania
Duration:
03/17/2019 - 03/17/2020
Job Type:
Contract
Job Description:
APP Dynamics "
- Develop and enhance monitoring to get deeper insights into customer and sale/care agent experience.
- Analyze of API performance and provide recommendations for further improving system performance.
- Develop alerts for monitoring operations teams to trigger action to developing trends before affecting customers.
- Improve the performance and resiliency of the Xfinity Mobile back office services.
- Ensure we can support continued sales through a healthy technology system.
- Monitor the responsiveness and availability of critical websites and web applications from the end-user perspective.
- Monitor, alert and report on the health and performance of project team applications.
- Track applications’ availability across cluster servers, including AWS cloud with built-in alerting and instant notification of issues.
- Provide deep visibility of application performance for project teams.
- Setup analytical databases to predict application performance on application changes.
- Simulate and measure Quality of Experience (QoE) for project team applications.
- Communicate changes and outages to appropriate stakeholders.
- Ensure efficiency and conformity in operation through effective communication with all staff.
- Participate in corporate continuous improvement initiatives to enhance client service, efficiency, and profitability.
- Work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
- Provide direction and guidance to process improvements and establishing policies.
- Use technical expertise to help internal project teams and others by answering technical questions regarding the usage, trouble-shooting and functionality of delivery systems products to ensure effective implementation and usage of delivery system products.
- Apply knowledge of computing systems to choose appropriate troubleshooting techniques to resolve complex, escalate delivery systems problems.
- Work with appropriate product supplier (AppDynamics) for enhancements and issues not resolved in-house.
- Use technical and industry knowledge to choose an appropriate solution from a number of possible standards.
- Document information such as configuration, installation and user guides following process standards.

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