Desktop Support Analyst

  • Job ID:

  • Pay rate range:

    $24 - $28
  • City:

  • State:

  • Duration:

    03/18/2019 - 06/18/2019
  • Job Type:

  • Job Description

    Pay: $24-$28 per hour

    Duration: 3Months+

    A Large Mid-Tier Public Accounting firm is seeking a few Technology Senior Associate (P&C) to help manage and administer key systems for designated P&C functional areas. They will participate in system implementations and upgrades; supports client needs through the use of technology related to learning, development, performance management, and related talent management technology platforms; and provides end-user documentation and training for assigned systems under the direction of more senior team members.   The Associate will serve as a key member of the P&C infrastructure to support enabling technology solutions to meet the business needs of our P&C function in alignment with firm strategy. The Senior Associate will demonstrate flexibility, adaptability, and initiative.


    Core Responsibilities:

    • Focus on data entry and validation against business rules and processes
    • Maintains data, content for quality and accuracy
    • Maintains system settings and user accounts for assigned technologies
    • Coordinates with pillar leadership and firm IT function for resolution of technical issues
    • Communicates potential areas of risk in technology, operations, configuration and user experience in alignment with business stakeholder needs
    • Completes recurring operational and maintenance activities
    • Executes reports in alignment with expectations for timeliness, accuracy and visual usability
    • Builds efficiency and effective responsiveness into existing operations
    • Works with firm IT and external technology vendors to ensure alignment of our solutions with firm IT best practices, security, and other related needs
    • Looks for opportunities to innovate technology-enabled solutions to meet business needs and shares ideas with pillar leader


    System implementations, upgrades, and enhancements

    • May participate in system updates and maintenance, as led by firm IT function
    • May participate as a team member in technology initiatives for assigned technology solutions
    • Participates in testing activities for new systems functionality
    • Communicates needs between internal and external resources in a timely and effective manner 


    Internal client and end-user support, training and documentation

    • Anticipates and addresses needs before they are raised by our clients
    • Supports documentation of business and technical requirements and processes in collaboration with internal clients
    • Responds to the functional end-user support requests
    • Troubleshoots and escalates critical issues
    • Supports change management through development and delivery of training to P&C and service line professionals
    • Takes interest in and makes efforts to grow deep understanding of business processes to effectively support end user needs


    The ideal candidate will be:

    • A business-minded professional with demonstrated ability to thrive in a culture that is collaborative, service-oriented, and consultative.
    • A strong team player with the ability to build good relationships with key stakeholders.
    • Credible, adaptable, and someone who demonstrates strong initiative and ownership.
    • Highly professional, results driven, with a strong desire to continue learning to broaden knowledge, insight, and perspective.
    • Ability to prioritize with demonstrated ability to be effective in supporting multiple business leaders/partners working across different business units.
    • Collaborative and action-oriented, with the ability to react positively and quickly to sudden and unpredictable change.
    • Exposure to HR and business technologies and applications, applying them as required.
    • Metrics-focused with the ability to use analytics to predict issues, solve problems and develop solutions.
    • The Ideal Candidate Will Possess:
    • Bachelor’s degree in related field
    • Past experience functioning in a technology role, preferably within consulting or professional services environment
    • Proven ability to consistently and positively contribute in a high-paced environment.
    • Strong verbal and written communication & presentation skills
    • A reputation for discretion, integrity, judgment, responsiveness, strong attention to detail and common sense
    • Solid PC skills with proficiency in MS Office including Word, Excel, and PowerPoint.

    #PCIT #InfoServices

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