Customer Service


  • Job ID:

    1769
  • Pay rate range:

    $16 - $17
  • City:

    Racine
  • State:

    Wisconsin
  • Duration:

    05/01/2019 - 11/01/2019
  • Job Type:

    Contract
  • Job Description

    Our client is a Fortune 500, $30B, a global manufacturer located in Racine. They are looking for a Dealer Representative to act as a Customer Service Professional for their valued Dealers.

    Hourly Pay = $17/hour 

    1st shift (8 hours) with availability from 7am-6pm 

    Starting May 1st through October 31st 


    Job Description: 

    Through its people and brands, our client delivers power, technology, and innovation to farmers, builders, and drivers all around the world. Each of its brands is a major international force in its specific sector. 

    • Own the customer experience by promptly answering dealer inquiries using call quality expectations.
    • Ensure a high level of dealer satisfaction by assuming ownership of all inquiries and provide accurate and timely updates until resolution.
    • Think and act in ways that put our customers first, while maintaining the business requirements. 
    • Build and maintain strong partnerships with multiple external and internal stakeholders (including dealers, suppliers, field personnel, purchasing, logistics, and engineers) to rapidly resolve part availability needs and shipments to support company image, competitive advantage, customer and dealer satisfaction, equipment uptime, productivity, as well as grow dealer service capability. 
    • Provide detailed documentation of all correspondences to capture accurate tracking of our dealer inquiries and steps taken to resolve. 
    • Provide support services to dealers including; troubleshooting, problem resolution, and supply of product or material to resolve urgent issues and reduce Total Vehicle Downtime (TVD). 
    • Strive for best in class service by meeting or exceeding departmental KPIs. 
    • All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed 


    Job Requirements: 

    • Associates Degree 
    • In lieu of degree, 2 years of relevant work experience will be considered 
    • Must be able to work flexible schedules with rotating shifts between 7 AM and 6 PM Central Time, occasional overtime required 
    • Type 35 words per minute 


    The preferred candidate will have experience with the following: 

    • Previous customer service and/or call center experience 
    • An understanding of general customer service policies and procedures with the ability to quickly learn our client's Industrial systems 
    • Operates well in a team environment as well as a strong individual contributor 
    • Strong organizational skills, highly detailed and accurate 
    • Ability to adapt to process changes that are driven by our changing business needs 
    • Resourceful, with the ability to prioritize customer needs and follow through on commitments in a fast-paced work environment with a quick turn-around times 
    • Experience working with Microsoft Office suite required 
    • French Fluency a plus

    #PCO #Farming

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