Customer Support Rep
Must have a sales background and computer background.
We are truly looking for someone that has a sense of urgency, someone that thrives is reaching quick deadlines. We value all computer experience, the position does not have one specific repetitive process, each call/email we receive is different.
Must pass a typing test! Minimum typing skill of 35 WPM
Duration 1 year
(possible opportunity to go longer and/or full time however nothing is guaranteed)
The Dealer Sales Support Rep position will support brand dealer networks and field-based employees as a member of the Commercial Operations team. It is a great opportunity to learn the product, dealers, and business processes from the ground up. The ideal candidate will bring an ability to use a wide range of procedures, data sources, and computer applications to analyze situations and determine what action should be taken within limits of standard practice.
As the Dealer Sales Support Rep you will:
• Field dealer inquiries via phone or email to find timely, effective resolutions on any number of topics:
o Vehicle Status
o Order Management
o Information Requests
o Discount Authorizations
o Business System Assistance
o Company Inventory Diversions
o Shortages, Damages, and Returns
o And many more intricacies of our business!
• Work collaboratively with other internal business segments
Preferred or Required Qualifications
At least 1 year of Professional Experience
Excellent Written and Oral English Language Skills
The preferred candidate will have:
Customer Service Experience
Demonstrates strong work ethics, and time management skills
Detail Oriented with the ability to adapt to changing work priority
Business to Business (Dealer) Support Experience
Industrial Equipment or Agricultural Experience
Microsoft Office Knowledge/experience, SAP and Microsoft Dynamics
#PCO . #IdustrialAutomation
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