Manager Customer Support
A multi-billion Fortune 500 Global Manufacturing company is looking for a Manager Customer Support:
Customer Experience Agent
Hours: 6-8+ hours a day, hours will vary depending on project needs, candidates must be willing to work a varying schedule, no guarantee of total hours per week.
50+ WPM typing speed
2+ years with call center experience
Construction and Agriculture equipment knowledge
As the Customer Experience Agent, you will support all brands by interacting with company customers, prospects, and dealers while on the phone. You will be obtaining feedback from these groups which will provide actionable results to the sales, marketing, quality and service groups.
Interact with customers, prospects, and dealers via phone to obtain the required set of information needed by the program
Accurately and efficiently record feedback
Maintain a friendly and professional attitude while working with all parties
Manage data entry activities for our Customer Database solution
Investigate customer data for accuracy and provide cleansing activities where inaccuracies are found.
Proficiency in Microsoft Office suite (Excel, Word, Powerpoint)
#PCO # IndustrialAutomation
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