Desktop Support Analyst


  • Job ID:

    3136
  • Pay rate range:

    $14 - $25
  • City:

    fargo
  • State:

    North Dakota
  • Duration:

    08/01/2021 - 01/31/2022
  • Job Type:

    Contract
  • Job Description

    • IT Deskside support Technician- 2nd shift
    • $25 / HR + 1.5 X overtime

      Start: Aug 2

      End: End of year however could be extended into 2022

      shift: 2nd shift- 6PM – 3AM


      Position performing client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. Developed specialized skill or is multi skilled through formal training and considerable work experience. Works on assignments that are complex in nature and recognizes the need for occasional deviation from the accepted practice. Attendance and schedule adherence are requirements of this position.



      Job Responsibilities

      • Providing hardware/software support services to onsite client including break/fix.

      • Implementing virus detection and eradication procedures.

      • Diagnosing end-user system failures and implement repair solutions.

      • Diagnosing printer and other peripheral devise failures and implement repair solutions.

      • Troubleshooting network devices in order to ensure connectivity from the PC to the Network.

      • Providing installation and upgrading services of hardware and software.

      • Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.

      • Setup and troubleshooting audio/video equipment such as projectors and video conference equipment

      Qualifications & Job Skills

      High school diploma or equivalent required. Typically requires a minimum of 2 - 4 years of related experience.

      • Knowledge of multiple manufacturers and operating systems.

      • Excellent troubleshooting capability.

      • Ability to work in a team environment as well as independently.

      • Ability to communicate technical information -technical audiences.

      • Excellent verbal and written communication skills.

      • Ability to complete assignments with no supervision.

      • Ability to search internally/externally for support information.

      • Customer-oriented attitude.

      • Ability to travel locally and in-state to support other sites, if applicable.

      • Valid driver's license and proof of auto insurance, if travel is required.

      • Attendance and schedule adherence are requirements of this position.

      • This position includes continuous walking, bending and lifting equipment sometimes up t50 pounds and engaging in labor related duties of connecting computer equipment.

      • Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

      • May develop advanced skills using tools and equipment appropriate for the position or specialization.

      • Using established procedures and working under immediate supervision, performs assigned tasks.

      • Work is routine and instructions are usually detailed.

      • Resolves routine questions and problems, and refers more complex issues to higher levels.

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