Customer Support Specialist

  • Job ID:

  • Pay rate range:

    $33 - $35
  • City:

  • State:

  • Duration:

    06/05/2022 - 12/05/2022
  • Job Type:

  • Job Description

    Growing National Professional Services Company Looking for Remote Customer Support Specialist-Full Time

    Duties include:

     Performs a variety of routine, high volume project-related administrative duties in partnership with Account Services

    o Resource scheduling – qualification searches  

    o Meeting scheduling and support – with direction from a PM/ASM, sends meeting placeholders to

    learning journey participants, schedules client interviews for CPs, etc.

    o Product order entry, returns, and exchanges, including orders shipping to individual

    participants. Perform basic order/data entry into the computer, checking inventory availability, delivery

    dates and other pertinent information as requested.

    o Tech Checks, new Vendor Setup, and project task support 

    o Provides initial customer/tech support and escalates as appropriate 

     Assists in the day-to-day technical and administrative support of the Client Services team  

     Communicates effectively with sales, client solutions, andOperations

     Provides high quality internal customer service 

     Receive telephone calls, respond to routine questions and requests

     Research, track, and solve non-routine problems, interacting with appropriate departments and/or individuals

    with minimal guidance providing documentation as needed

     Resolve customer request for adjustments in order and billing inquiries, within established guidelines, with

    minimal input from supervisor

     Coordinate and provide administrative duties for special events and/or projects as needed

     Participate in team meetings to share best practices and recommend process and system improvements

    #Customer Service Rep  #LI-Remote

    About PeopleCaddie 

    PeopleCaddie is a digital talent marketplace focused exclusively on contract opportunities for highly skilled business professionals. Our talent cloud utilizes proprietary data and technology to help contractors find attractive job opportunities through PeopleCaddie’s user-friendly mobile app while enjoying unparalleled visibility in pay rates and application status.

    With an established array of clients nationwide, including Fortune 500 companies spanning multiple industries, PeopleCaddie has quickly become one of the fastest-growing talent clouds. 



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