Help Desk Tier 1

  • Job ID:

    3965

  • Pay rate range:

    $18/hr - $20/hr

  • City:

    Chicago

  • State:

    Illinois

  • Duration:

    10/03/2022 - 04/03/2023

  • Job Type:

    Contract

  • Job Description:

    Title: Service Desk Access Security Junior Agent

    Pay: $18 - $20 / HR (1.5x overtime)

    2 positions available

    Remote ok

    6 months

     

    Description:   PURPOSE:

    Reporting to the HSD-Access Security Supervisor, the HSD-Access Security Junior Agent is primarily responsible for the global access provisioning of key applications and accounts to  internal users (employees, franchisees, contractors, etc.). Agents must be both accurate and efficient in the completion of their tasks, with a focus on hospitality and customer service. Although tasks and assignments are specific, it is necessary that an individual be both self-motivated and independent in their working style. Additionally, agent’s work will be reviewed for accuracy and exactness. 


    POSITION RESPONSIBILITIES:

    •       Work quickly and accurately

    •       Provide superior attention to detail

    •       Provide excellent customer service skills


    EXPERIENCE AND QUALIFICATIONS:

    •       Able to communicate (in-person/email/chat) effectively

    •       A thorough understanding of the importance of security (data confidentiality, approval hierarchy, necessary allocation of user privileges).

    •       Able to follow set guidelines and to accurately record work steps taken

    •       Able to work in a fast paced environment


    PREFERRED SKILLS:


    EDUCATION:

    2+ years’ experience (preferred) working in a technical or hospitality setting

    #PCIT #LI-Remote

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