PeopleCaddie: Job Apply

Help Desk Tier 1

Job ID:
4075
Pay rate range:
$15/hr - $22/hr
City:
Houston
State:
Texas
Duration:
12/19/2022 - 06/19/2023
Job Type:
Contract
Job Description:
IAM Analyst
Pay: $15 - $22 w2
Contract Length: 6 months contract (potential to extend contract)
Location: remote (wfh / Candidate will be required to work Central Time Zone)
Responsibilities
- Manage incoming ticket requests from end users for ISIM provisioning, process system access change requests.
- Ensure access requests submitted in the system; and are completed and fully documented in ServiceNow.
- Update Snow ticket request to ensure status is maintained from receipt to completion.
- Act as 1st line of contact for end users requesting access.
- Work with requested to clarify access request which are ambiguous and/or not properly; and
- Contact requestors (where necessary) to address any questions or secure clarification on any request issues; Liaise with the business to secure timely access approvals.
- Observe organization Segregation of duties guidelines in the provisioning of access request; and
- Perform key control activities (segregation of duties), reconciliations, and ensure all required process steps are completed without exception.
- Meet or exceed management SLAs for management of tickets.
- Identify opportunities for improvement for the provisioning of access via ISIM.
- Work with the ISM team to address any issues, problems, and/or risk.
- Document and/or update process documentation for the management of the end user request to the SNow Queue for ISIM request.
- Any other IDM & Access management of request as delegated by client management.
#LI-REMOTE #LI-HYBRID #PCIT

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