IT Program Manager

  • Job ID:

    4619

  • Pay rate range:

    $60/hr - $65/hr

  • City:

    Chicago

  • State:

    IL

  • Duration:

    03/31/2024 - 10/01/2024

  • Job Type:

    Contract

  • Job Description:

    Guest Experience Measurement Program Specialist

    Duration: 6 months contract (potential extension)

    Rate: $60 - $65 w2 hourly

    Location: Chicago, IL (hybrid)

    POSITION RESPONSIBILITIES:

    This position will be responsible for leading project efforts in support of the HySat program. This role will report to Portfolio Health – Guest Experience leadership overseeing operations of HySat programs and product platforms.

    • Lead and deliver enhancements on the Medallia platform to add value to the program

    o Admin suite configuration changes to reports, dashboards, etc.

    o Data extract setup and management

    o Requirements and design documentation

    o Coordination with client and Medallia program team

    • Support activities for HySat program updates and feature expansion

    o In-stay channel expansion – survey design, Global pilot roll-outs, design scalable solutions

    o Lead assessments and program refreshes for existing survey channels (post-stay, contact center, meeting planner)

    o Collaborate with operations teams to design follow-up and triggered actions linked to measurement and feedback programs; design product capabilities for implementation in HySat

    • Various project duties associated with ongoing HySat project delivery:

    o Creating project schedules and aligning cross-functional resources

    o Preparing meeting materials (often PowerPoint presentations)

    o Scheduling meetings

    o Taking and distributing meeting notes

    o Meeting follow-up

    • Overall program coordination and administration including:

    o Management and upkeep of program information on ServiceNow, and other channels as necessary

    o Support of assigned ad-hoc activities for updating of program content, communications, and documentation

    o Drafting program communications to field

    o Answering program questions and/or routing questions to appropriate individuals

    • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary

    EXPERIENCE AND QUALIFICATIONS:

    • 4+ years of management, customer experience, and technology implementation or optimization experience

    • Medallia Admin Certification (preferred)

    • Experience developing and executing large-scale programs and/or product rollout

    • Creative/innovative approach to problem solving

    • History of delivering results and implementing change

    • Proven ability to collaborate across a highly matrixed organization

    EDUCATION:

    Minimum Bachelor’s degree in computer science or equivalent.

    #LI-REMOTE #PCIT

     

     

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