Title: Innovation Program Coordinator

Company: Fortune 500

Location: Chicago (Downtown) - Hybrid

Compensation: Up to $40/hour (W2)

Employment Type: Contract

Position Overview:

The Innovation Program Coordinator will support a global internal innovation program and help corporate teams and hotel stakeholders understand, participate in, and adopt new initiatives, AI tools, and technologies.

This role combines project coordination, stakeholder communications, digital content development, campaign management, and onboarding support. Working closely with the Program Lead, analysts, director, and vice president, the Coordinator will translate project goals into clear materials, manage day-to-day activities, and help deliver a positive experience for internal stakeholders across regions.

The ideal candidate is a thoughtful communicator who brings strong organization, attention to detail, initiative, and curiosity. They are comfortable managing multiple priorities, responding to feedback, and adapting as projects and responsibilities evolve.

Key Responsibilities:

Coordinate Innovation Programs and Campaigns

1. Participate in campaign initiation meetings, document stakeholder needs, and work with the Program Lead to develop campaign recommendations.
2. Create and maintain project and communication plans, establish deadlines, coordinate responsibilities, and track progress and deliverables.
3. Configure campaign structure, timing, submission forms, and communications within the program’s digital platform.
4. Keep stakeholders informed of project status, upcoming milestones, changes, and next steps.
5. Coordinate requests from team members and leadership, helping move materials, communications, and deliverables forward.

Develop Content and Stakeholder Communications

1. Create clear, engaging communications that explain project goals, participation opportunities, timelines, and expectations.
2. Translate complex or evolving AI and technology concepts into practical, easy-to-understand materials.
3. Prepare and edit presentations, emails, newsletters, FAQs, campaign landing pages, videos, and internal communication channel content.
4. Tailor messages for different audiences, organizational levels, cultures, and regions.
5. Edit and maintain website templates and stakeholder-facing content using existing platforms or content management systems. This responsibility focuses on content maintenance rather than website development.
6. Gather input and confirm details with project teams to keep materials accurate, current, and aligned.
7. Respond to stakeholder questions, connect people with appropriate resources, and follow through on outstanding requests.

Support Hotel Onboarding, Training, and Adoption

1. Coordinate hotel onboarding to new tools, including confirming participating properties and key contacts.
2. Prepare onboarding communications outlining expectations, timelines, resources, and next steps.
3. Organize training and Q&A sessions across regions and time zones, including occasional early or late calls to support Asia Pacific.
4. Deliver or support live training and provide additional guidance to hotels as needed.
5. Track participation, questions, and onboarding progress, and connect hotels with appropriate support.
6. Gather feedback and lessons learned to improve future onboarding and adoption efforts.

Develop Insights and Improve Program Delivery

1. Prepare post-campaign materials and synthesize submissions, ideas, and stakeholder feedback into themes and actionable insights.
2. Create campaign and program reports, status updates, and presentations.
3. Identify opportunities to improve communications, workflows, stakeholder service, and program effectiveness.
4. Research AI tools, technologies, and new approaches, and share relevant findings and ideas with the team.

Qualifications and Skills:

1. Strong writing, editing, and verbal communication skills, with the ability to make complex or changing information clear and actionable.
2. Strong organization, project coordination, and follow-through across multiple requests, deadlines, and priorities.
3. Excellent interpersonal skills and a service-oriented approach to working with internal clients and stakeholders.
4. Ability to communicate effectively with different audiences and work across cultures, regions, and time zones.
5. High attention to detail and a commitment to accurate, polished work.
6. Initiative, curiosity, and comfort independently researching tools and potential solutions.
7. Ability to listen, incorporate feedback, and follow through on agreed priorities.
8. Interest in AI and technology and in helping people understand and adopt new tools.
9. Comfort using AI tools such as ChatGPT and Microsoft Copilot.
10. Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
11. Willingness to learn new platforms and adapt to evolving responsibilities.

Preferred Experience and Education:

1. Experience in project coordination or management, marketing, advertising, internal communications, content development, client services, training, stakeholder engagement, or onboarding.
2. Familiarity with web content editing, content management systems, or digital campaign platforms.
3. An undergraduate degree or equivalent relevant work experience.

There is no fixed minimum number of years of experience required. Candidates from a range of backgrounds, including early-career applicants, are encouraged to apply. Strong writing, organization, initiative, curiosity, and follow-through are the primary considerations.

Working Expecations:

This role supports a global program and requires collaboration across regions and time zones. Occasional early or late meetings may be necessary. Duties and priorities may evolve as projects progress and new needs emerge.